How is my monthly price calculated?
Core is a flat €499 per month for up to 50 managed identities. On Essentials, Control and Enterprise your monthly price is your edition base fee, which covers the first 100 managed identities, plus a marginal rate for every identity above that. On Control and Enterprise the Cloud FinOps component is added when your monitored cloud spend exceeds €10,000 per month. Governance Credits are only charged if you exceed your included monthly allowance.
What exactly is a managed identity?
A managed identity is an identity in your own directory that SypraSAM manages licences for — a person, or a robot that acts like one. It is not a SypraSAM login. Most managed identities never sign in to SypraSAM at all; they simply benefit from having their licences managed properly.
Do people who never sign in to SypraSAM count?
Yes. Access to SypraSAM is not what makes an identity billable. Your administrators are the ones working in SypraSAM, but the value lands on everyone whose licences are inventoried, right-sized and reclaimed. Every identity we manage licences for is therefore counted, including people who hold no licence at all today.
Do we pay per SypraSAM user or per seat?
No. There is no per-seat and no per-user charge for SypraSAM itself. Your price is driven by the size of the identity estate we manage licences for, not by how many of your people open SypraSAM.
Do bots and automation accounts count?
Yes. A robot or automation identity is an identity in its own right — no person in your count stands in for it, so it is counted like any other managed identity.
Are shared mailboxes and service accounts billed?
No. Shared accounts — shared mailboxes and role addresses — and service accounts are not counted. They are already bound to real people who are in your count once, and we would rather not bill the same person twice. Test accounts, blocked users and verified duplicates are not counted either.
What happens when someone leaves the company?
They stop counting once they are deprovisioned from your directory — not when their licences are reclaimed. Reclaiming a leaver's licences lowers what you pay your software vendors; removing the identity from your directory is what lowers the count SypraSAM is priced on. Because the billable quantity is the average over the preceding quarter, the reduction reaches your price through that average rather than on the day itself.
We are cleaning up licences — will our bill go up?
No. Reducing licences, deduplicating entitlements and reclaiming unused software does not raise your SypraSAM price, because we do not charge per managed item. Your price follows the number of identities in your estate. Cleaning up lowers what you pay your software vendors and leaves what you pay us untouched.
Can you show me an example?
An organization with 250 identities on Control pays the €1,299 base fee plus 150 identities at €1.20 each, so €180 — a total of €1,479 per month. At 1,000 identities the same organization pays €2,229, because the identities above 500 are charged at the lower €0.90 band rate.
What are Governance Credits?
Regular platform usage is included in your edition. Credits apply only to compute-intensive additional analyses: an advanced analysis costs 5 credits, a large connector run 10, an advanced policy evaluation 20. Core includes 20 credits per month, Essentials 50, Control 150 and Enterprise 300. No run becomes paid overage without your approval.
How does the Cloud FinOps component work?
Control and Enterprise include Cloud FinOps. The first €10,000 of average monitored monthly cloud spend is included, and 1.5% is charged on the portion above it. The monthly amount is capped at €1,500 on Control and €3,000 on Enterprise, and it is fixed at contract start from the average of the last three complete months.
What happens if we grow during the contract year?
Up to 10% organic growth within a contract year is absorbed without repricing. Beyond that, a documented true-up follows in the next quarter or at renewal. We give at least 30 days notice before a band change on Essentials and Control, and 60 days on Enterprise.